Frequently Asked Questions

What is included in the the price?

All bed linen, towels, electric, Wi~Fi and specialist equipment if needed.

What days can I arrive?

Arrival days are any day that best suits you and your needs so you can Check~In any day within your booking.

What time can I Check~In and how?

Check~In is any time after 12:00 noon. You will receive a secure entry code the day before your arrival date.

What time do I need to Check~Out?

Check~Out is by 16:00pm on your departure date. However, if you need to extend this time please contact us and we will see what we can do.

Minimum number of nights?

A minimum booking is 3 nights

How do I pay?

Payment is by BAC's Transfer. The bank details will be on your invoice.

Do I need to pay a Deposit?

A Non~Refundable Deposit of £100.00 is required to secure your booking and forms part of your overall price.

Can I amend my booking?

Yes you can and is "Free of Charge", though date changes are subject to availability. However, we will endeavour to accommodate them as best we can.

Do I need to pay a Security Deposit?

Yes. A Security/Damage Deposit of £150.00 is due before your arrival date. and will be fully refunded to you after Check-Out.

Is there a charge for the equipment?

No. Our full range of Specialist Equipment is provided "Free of Charge". Please specify what equipment is needed at the time of your booking.

Do you have a Cancellation Policy?

Yes we do. We will email to you our Terms & Conditions, which contains our Cancellation Policy at the time of your booking.